Returning a fully functional product: You are entitled to return a product for a refund within a maximum of 7 calendar days after receipt of your order. This is in line with the DSR - Distant Selling Regulation. All items must be returned in a resalable condition in its original packaging with all accessories included where applicable. All postage and handling costs incurred by the buyer during the returning of items must be paid by the buyer. Returns are subject to a 15% re-stocking fee, postage and packaging is not refundable.
Short-shipments, dead on arrival (DOA) and incorrect products must be reported within 5 days from delivery date.
Returning a faulty product: Customers must contact us and request a RMA (Return Merchandise Authorisation) number and form before sending back returns. Please provide us with the item ID and Buyer User ID for faster service. RMA number and correct postal address must be clearly labelled on the packet and the RMA form must be fully completed and returned with the product. The buyer will be responsible for ensuring the item is packaging and shipping suitable/safely. No returns will be offered until we confirm the item has arrived back to us safe and secure.
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